General Policy

Privacy Policy

Privacy Policy

inno.N appreciates and thanks the trust of customers when registering personal information on our website ( ). Understanding that you are very concerned about the security of your personal information, we are committed to using your information only for reasonable and clear activities, in order to continuously improve. improve service quality and bring customers enjoyable experiences and safety when shopping at website .

  1. Purpose of Collecting Customer Information

To purchase goods on the website , customers need to provide some information such as: Full name, date of birth, address, phone number, email and some other basic information . This registration procedure is intended to help Us determine the correct payment and shipping information for the recipient.

We will also collect information that customers comment on the website . For the purpose of responding to requests, making suitable suggestions for each Customer and contacting you when needed. At the same time, support to improve the quality of products and services of inno.N.

In addition, transaction information such as order information is also stored to solve problems that may arise later. Therefore, the purpose of collecting information is to build a website for shopping of inno.N branded products to become the most modern and convenient for customers.

  1. Scope of Use of Customer Information

Website uses information provided by customers to:

  • Provide services to customers;
  • Send notices about information exchange activities between customers and inno.N;
  • Preventing fake users to use information and accounts of customers for activities at the website ;
  • Communicating and resolving complaints with customers;
  • Confirm and exchange information about your transactions at inno.N website;
  • At the request of the competent State management agency. 
  1. Customer Information Retention Time

There is no time limit, except in the case that the customer has requested to delete the personal information on the website or the company is dissolved or bankrupt.

  1. Individuals or Organizations Can Access Customer Information

The Customer agrees that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect Customer's personal information, including:

  • Website administration board ;
  • The third party has an integration service with the website such as a shipping company,...;
  • Competent State agencies in case of request as prescribed by law;
  • Market research company;
  • Financial advisor, legal and audit firm;
  • The complaining party proves the violation of the Customer.
  1. Instructions for Submitting Complaints about Violation of Personal Information Security at Website

Customers have the right to submit complaints about the disclosure of their personal information to third parties to the Management Board. When receiving these feedbacks, the website administrator of will confirm the information and be responsible for answering the reason, instructing customers to restore and secure the information. individual.

Ways to receive customer complaint information:

We promise to respond within 07 working days at the latest from the time of receiving the complaint.

  1. Commitment to Confidentiality of Customer Information

Your personal information on the website will be absolutely confidential by inno.N in accordance with our Customer Information Security Policy. The collection and use of information of each Customer is done only with the consent of the Customer, except for the cases in this regulation and other provisions of law (if any). We understand that Customer's personal information is a private and extremely sensitive matter, so in order to protect Customer's interests, We are committed to:

  • Do not use, do not transfer, provide or disclose to third parties your personal information without your consent, except for the cases specified in this Policy or regulations. provisions of law;
  • In the event that the information server is attacked by a Hacker resulting in the loss of the Customer's personal data, inno.N is responsible for notifying and working with the authorities to investigate and handle it. promptly, and at the same time notify the Customer about the incident.