Objective

Customer Service

08:00 → 17:30
(Monday to Friday)
Lunch time 12:00 → 13:00.


infovn@kolmar.co.kr
+028 7303 8802

About Kolmar

This leading South Korean corporation in the cosmetics and pharmaceutical industry combines high-tech technology and global quality standards to create perfect health and beauty solutions for Vietnamese consumers.

Is Kolmar the new name for inno.N or CJ Healthcare?

That's right. To standardize brand identity globally, Kolmar Korea Group has decided to completely replace its previous brands, inno.N and CJ Healthcare, with the name Kolmar. This is a strategic step to enhance value and demonstrate a commitment to delivering the highest quality Kolmar branded products worldwide.

What is Kolmar Group's position in South Korea?

Established in 1990, Kolmar Korea is a pioneering and leading corporation in South Korea in the research, development (R&D) and manufacturing of pharmaceuticals, cosmetics, and functional foods. We are behind the formulas of many world-renowned products thanks to our advanced technology and rigorous quality control standards.

Are Kolmar products suitable for the Vietnamese body type?

With our strength as a leading research and manufacturing (ODM/OEM) unit, Kolmar's R&D team doesn't simply bring products from Korea to Vietnam; we conduct in-depth surveys to understand the unique trends and preferences of Vietnamese consumers.

Based on our understanding of lifestyles (such as high work intensity, exposure to blue light) and specific health care needs (such as seasonal immunity, liver health), Kolmar has refined its formulas to create optimal solutions. We prioritize easily absorbed forms (such as 300 Da ultra-fine molecular collagen) and supplementary ingredients suitable for the lifestyle habits of Vietnamese people, helping to deliver the most practical and sustainable results.

Product

Kolmar's health and beauty products are the result of extensive research and development (R&D) and are manufactured directly in South Korea in GMP-certified factories.

Does Kolmar have specialized product lines for a variety of needs?

Kolmar's health and beauty products are designed to meet diverse needs: from supporting liver, eye, bone and joint, cardiovascular, and brain health; supplementing probiotics; boosting immunity; to specialized beauty care solutions. Each product's formula is tailored to best suit the habits and physical condition of modern consumers.

Where are Kolmar products manufactured?

Our products are researched and manufactured at Kolmar Group's modern factories in South Korea or Vietnam (depending on the specific product line). All production facilities meet CGMP and ISO standards, strictly adhering to the Global Quality Framework to ensure consistent quality worldwide.

Which entity is responsible for importing and distributing the product?

In the Vietnamese market, the product is officially imported and distributed by Hankol Healthcare Vina Co., Ltd. We are the legal representative and the direct manager of the Kolmar ecosystem brands in Vietnam.

Where can I report product issues or seek usage advice?

For any feedback, comments on product quality, or requests for in-depth consultation, please contact us through the following channels:
- Hotline: 028 7303 8802
- Email: infovn@kolmar.co.kr
- Official Fanpage: Kolmar Vietnam.
Our professional team will receive and respond as soon as possible according to our global risk management and customer care process.

Purchase & Payment

This guide answers questions related to the ordering, payment, and order tracking process on Kolmar's official online shopping system. The goal is to provide a safe, convenient shopping experience and protect the rights of all customers.

How can I purchase the authentic products?

You can order directly from this official website or from Kolmar's official stores (Mall) on e-commerce platforms.
- Shopee: https://shopee.vn/kolmar_officialstore
- Lazada: https://www.lazada.vn/kolmar-viet-nam
After selecting your products, simply click "Add to cart" and fill in your shipping information to complete your order.

What payment methods can I use?

We support a variety of payment methods including:
- Cash on delivery (COD)
- Online payment via VNPAY gateway

How can I track the status of my order?

After successfully placing your order, you can track it directly on the website www.kolmar.vn or the J&T Express website system, or contact the hotline for assistance in checking the tracking number.

Can I modify my order details after payment?

To ensure fast delivery, orders are processed quickly. Please contact our hotline within 30 minutes of placing your order. Beyond this timeframe, we cannot modify orders once they are handed over to the carrier.

What should I do if my account was debited but the order is still "Pending Payment"?

This is usually due to a temporary connection issue with the payment gateway. Please send a screenshot of the successful transaction to our Customer Service department Email: infovn@kolmar.co.kr or Hotline: 028 7303 8802 for manual order activation.

About OEM/ODM services

Explore our comprehensive OEM/ODM services, from R&D to manufacturing of dermo-cosmetics and health supplements, adhering to Kolmar’s global standards. We partner with businesses to transform innovative ideas into premium products with superior quality.

Does Kolmar Group provide OEM/ODM services in Vietnam?

Yes, we offer end-to-end manufacturing solutions, including formula R&D, packaging design, and large-scale production at our group's CGMP/ISO-certified facilities.

What is the process for starting a new contract manufacturing project?

The basic process involves: (1) Receiving ideas & requirements from the partner; (2) Formula R&D and prototyping; (3) Quality testing and legal registration; (4) Mass production and delivery.

How can I receive a quotation and professional consultation for B2B projects?

For OEM/ODM or corporate partnership inquiries, please contact the project department at Hankol Healthcare Vina directly via our dedicated B2B Email or Hotline for specialized assistance.

What is the Minimum Order Quantity (MOQ) for contract manufacturing?

The Minimum Order Quantity (MOQ) varies depending on the product category, specific formula, and packaging requirements. Hankol Healthcare Vina’s experts will provide the most optimal solution based on the partner's actual needs and business scale.

Can I use Kolmar's proprietary formulas for my own brand?

Absolutely. Partners can choose from a library of thousands of formulas researched and clinically tested by Kolmar’s global R&D centers, or request the development of a completely new and exclusive formula tailored to their brand positioning.
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